Introduction
Elite Order Point ("we", "us", "our") values your privacy. This policy describes how we collect, use, share and safeguard personal information when you visit eliteorderpoint.com, place an order or contact us.
Information we collect
- Order details: your name, email address, telephone number, shipping and billing addresses and purchase history.
- Correspondence: information you share by email, telephone or our contact form.
- Newsletter preferences: your name and email address.
- Technical information: IP address, browser and device type, pages viewed and referring websites.
Payments are processed by secure third-party providers. We never retain complete card numbers.
How we use information
- To fulfil orders and manage returns and refunds.
- To provide attentive customer service.
- To send confirmations, shipping updates and service messages.
- To share news and offers, where you have opted in.
- To prevent fraud and maintain the security of our website.
- To satisfy legal, tax and accounting obligations.
Cookies
Cookies and browser storage allow us to remember your cart and understand how our website is used. You may manage cookies in your browser settings; disabling them may affect the shopping cart.
Sharing
We do not sell personal information. We share it only with trusted partners who help us operate — payment processors, carriers, hosting and email providers — and only to the extent necessary. We may disclose information where required by law.
Your choices and rights
- Unsubscribe from marketing at any time via the link in our emails or our Unsubscribe page.
- Reply STOP to marketing texts to opt out. Message and data rates may apply.
- Request access to, correction of or deletion of your information by writing to concierge@eliteorderpoint.com.
Residents of some U.S. states enjoy additional privacy rights. We respond to verified requests within the time frames required by law.
Security
We use HTTPS encryption and restricted access to protect personal information. While no system is entirely secure, we apply reasonable safeguards and will notify you of a breach where required.
Retention
Personal information is retained only as long as necessary for the purposes described and to meet legal requirements.
Children
Our website is not intended for children under 13, and we do not knowingly collect their information.
Updates
We may revise this policy from time to time. The date at the top indicates the most recent update.
Contact
For any question about this policy, please contact Elite Order Point:
Telephone: +1 989-835-7991
Email: concierge@eliteorderpoint.com
Our postal address appears on the Contact page.